Walmart door-to-door delivery: Walmart to hire more than 3,000 US drivers to expand door-to-door delivery
The retailer, which said it has around 100 drivers now, expects to be able to reach 30 million homes by the end of the year. It now serves 6 million homes.
Walmart, based in Bentonville, Arkansas, launched its home delivery service in 2019 where workers deliver groceries directly to shoppers’ homes, sometimes placing items directly in kitchens or garage refrigerators when people are not at home.
The driver uses a one-time access code to unlock customer doors or garages via an app associated with a “smart” entry lock.
Fearing COVID-19, many shoppers have turned to online grocery delivery since the onset of the pandemic, sparking aggressive competition in the industry from Amazon’s Whole Foods, Instacart, and Uber Technologies Inc. com Inc.
Walmart has been experimenting with last mile delivery options for years. In 2017, for example, Walmart implemented a program whereby its own store workers would bring online orders directly to shoppers’ homes after completing their regular shifts in retail areas.
In August, ahead of the holiday shopping season in the United States, Walmart launched a last mile delivery service for other merchants. Last year, it also tested the company’s branded ‘last mile’ delivery vans, taking a page from Amazon’s playbook as online demand pressured United Parcel Service, FedEx Corp and the US Postal Service.