Jameson’s Painting & Cleaning emphasis on trust, quality service at home
By Dakota Antelman, Editor-in-chief
MARLBOROUGH – Jameson Dantas of Jameson’s Painting and Cleaning has built his business around customer satisfaction.
Customer references, in particular, are the backbone of its clientele from job to job.
“It’s the way we like to work,” he explained in a recent interview.
With a few months away from their 10th anniversary later this year, Jameson’s offers experienced local painting and cleaning services in central Massachusetts.
Experienced in these tasks, Jameson’s assigns each client to a manager who specifically supervises the work done on their home.
They then welcome feedback on a customer satisfaction form sent to clients after a job is completed.
“At the end of the day, the customer can be very happy with the results and then they can refer us to their friends and family,” said Jameson.
As a seasoned professional in the industry, Jameson knows it can be difficult to welcome a stranger into the house.
“It’s a bit complicated to trust someone,” he noted.
With that in mind, he and his team are taking steps to make sure situations are as comfortable as possible.
For one thing, there’s no upselling, Jameson said.
If he sees an unexpected service that he can provide cheaply, he will strike up the conversation. But, if a customer, for example, wants to exclude ceiling work from a paint job, Jameson won’t force them to change their mind.
Then there is the dimension that COVID-19 adds.
Especially since the pandemic has raged during its peaks over the past year, Jameson has taken precautions to keep everyone safe.
He encouraged clients to leave the house while on duty. If they couldn’t or didn’t want to leave the house, he at least asked them to stay out of the room being painted.
It was for the sake of social distance.
Everyone at work, likewise, wears masks.
While Jameson said he enjoys making a personal connection with a client via an in-person work estimate meeting, he presented a variety of options, including telecommunication for holding those meetings that shouldn’t be. necessarily happen in person.
Customers could choose these options if they wished.
“We just want the customer to feel comfortable with us,” Jameson said.
Whether at the height of the pandemic or at the present time of easing restrictions, Jameson’s personal style of customer service and professionalism has been in the works for a decade.
Jameson founded Jameson’s in 2011 with his wife and co-owner of the business. Today they work together, with Jameson doing the painting for the company and his wife doing the cleanup.
They currently operate in over 85 communities built around a reliable network of suppliers and vendors who help Jameson quickly get the materials he needs when he needs suddenly on a job.
This avoids delays and streamlines the entire process.
“I have a little bit of support in case I need paint or supplies or whatever,” he said.
Entering a new decade, Jameson is moving forward, excited for new jobs and grateful for the work he and his team have already done.
“We are very grateful because we meet new people every day,” he said.
You can read more about Jameson’s painting and cleaning at jamesonspainting.com.